All
job interviews have the same objective, but employers reach that objective in
a variety of ways. You might enter the room expecting to tell stories about
your professional successes and instead find yourself selling the interviewer
a bridge or editing code at a computer. One strategy for performing your best
during an interview is to know the rules of the particular game you are
playing when you walk through the door.
Screening
| Informational
| Directive
| Meandering
Stress
| Behavioral
| Audition
| Group
Tag-Team
| Mealtime
| Follow-up
The Screening
Interview
Companies use screening tools to ensure that
candidates meet minimum qualification requirements. Computer programs are
among the tools used to weed out unqualified candidates. (This is why you need
a digital resume that is screening-friendly. See our resume center for help.)
Sometimes human professionals are the gatekeepers. Screening interviewers
often have honed skills to determine whether there is anything that might
disqualify you for the position. Remember-they do not need to know whether you
are the best fit for the position, only whether you are not a match. For this
reason, screeners tend to dig for dirt. Screeners will hone in on gaps in your
employment history or pieces of information that look inconsistent. They also
will want to know from the outset whether you will be too expensive for the
company.
Some tips for maintaining confidence during
screening interviews:
- Highlight your accomplishments and
qualifications.
- Get into the straightforward groove.
Personality is not as important to the screener as verifying your
qualifications. Answer questions directly and succinctly. Save your
winning personality for the person making hiring decisions!
- Be tactful about addressing income
requirements. Give a range, and try to avoid giving specifics by replying,
"I would be willing to consider your best offer."
- If the interview is conducted by phone, it
is helpful to have note cards with your vital information sitting next to
the phone. That way, whether the interviewer catches you sleeping or
vacuuming the floor, you will be able to switch gears quickly.
The
Informational Interview
On the opposite end of the stress spectrum from
screening interviews is the informational interview. A meeting that you
initiate, the informational interview is underutilized by job-seekers who
might otherwise consider themselves savvy to the merits of networking. Job
seekers ostensibly secure informational meetings in order to seek the advice
of someone in their current or desired field as well as to gain further
references to people who can lend insight. Employers that like to stay
apprised of available talent even when they do not have current job openings,
are often open to informational interviews, especially if they like to share
their knowledge, feel flattered by your interest, or esteem the mutual friend
that connected you to them. During an informational interview, the jobseeker
and employer exchange information and get to know one another better without
reference to a specific job opening.
This takes off some of the performance pressure, but be intentional
nonetheless:
- Come prepared with thoughtful questions
about the field and the company.
- Gain references to other people and make
sure that the interviewer would be comfortable if you contact other people
and use his or her name.
- Give the interviewer your card, contact
information and resume.
- Write a thank you note to the interviewer.
The Directive Style
In this style of interview, the interviewer has
a clear agenda that he or she follows unflinchingly. Sometimes companies use
this rigid format to ensure parity between interviews; when interviewers ask
each candidate the same series of questions, they can more readily compare the
results. Directive interviewers rely upon their own questions and methods to
tease from you what they wish to know. You might feel like you are being
steam-rolled, or you might find the conversation develops naturally. Their
style does not necessarily mean that they have dominance issues, although you
should keep an eye open for these if the interviewer would be your supervisor.
Either way, remember:
- Flex with the interviewer, following his or
her lead.
- Do not relinquish complete control of the
interview. If the interviewer does not ask you for information that you
think is important to proving your superiority as a candidate, politely
interject it.
The Meandering
Style
This interview type, usually used by
inexperienced interviewers, relies on you to lead the discussion. It might
begin with a statement like "tell me about yourself," which you can
use to your advantage. The interviewer might ask you another broad, open-ended
question before falling into silence. This interview style allows you
tactfully to guide the discussion in a way that best serves you.
The following strategies, which are helpful for any interview, are
particularly important when interviewers use a non-directive approach:
- Come to the interview prepared with
highlights and anecdotes of your skills, qualities and experiences. Do not
rely on the interviewer to spark your memory-jot down some notes that you
can reference throughout the interview.
- Remain alert to the interviewer. Even if you
feel like you can take the driver's seat and go in any direction you wish,
remain respectful of the interviewer's role. If he or she becomes more
directive during the interview, adjust.
- Ask well-placed questions. Although the open
format allows you significantly to shape the interview, running with your
own agenda and dominating the conversation means that you run the risk of
missing important information about the company and its needs.
The Stress Interview
Astounding as this is, the Greek hazing system
has made its way into professional interviews. Either employers view the
stress interview as a legitimate way of determining candidates' aptness for a
position or someone has latent maniacal tendencies. You might be held in the
waiting room for an hour before the interviewer greets you. You might face
long silences or cold stares. The interviewer might openly challenge your
believes or judgment. You might be called upon to perform an impossible task
on the fly-like convincing the interviewer to exchange shoes with you. Insults
and miscommunication are common. All this is designed to see whether you have
the mettle to withstand the company culture, the clients or other potential
stress.
Besides wearing a strong anti-perspirant, you
will do well to:
- Remember that this is a game. It is not
personal. View it as the surreal interaction that it is.
- Prepare and memorize your main message
before walking through the door. If you are flustered, you will better
maintain clarity of mind if you do not have to wing your responses.
- Even if the interviewer is rude, remain calm
and tactful.
- Go into the interview relaxed and rested. If
you go into it feeling stressed, you will have a more difficult time
keeping a cool perspective.
The Behavioral
Interview
Many companies increasingly rely on behavior
interviews since they use your previous behavior to indicate your future
performance. In these interviews, employers use standardized methods to mine
information relevant to your competency in a particular area or position.
Depending upon the responsibilities of the job and the working environment,
you might be asked to describe a time that required problem-solving skills,
adaptability, leadership, conflict resolution, multi-tasking, initiative or
stress management. You will be asked how you dealt with the situations.
Your responses require not only reflection, but
also organization. To maximize your responses in the behavioral format:
- Anticipate the transferable skills and
personal qualities that are required for the job.
- Review your resume. Any of the qualities and
skills you have included in your resume are fair game for an interviewer
to press.
- Reflect on your own professional, volunteer,
educational and personal experience to develop brief stories that
highlight these skills and qualities in you. You should have a story for
each of the competencies on your resume as well as those you anticipate
the job requires.
- Prepare stories by identifying the context,
logically highlighting your actions in the situation, and identifying the
results of your actions. Keep your responses concise and present them in
less than two minutes.
The Audition
For some positions, such as computer
programmers or trainers, companies want to see you in action before they make
their decision. For this reason, they might take you through a simulation or
brief exercise in order to evaluate your skills. An audition can be enormously
useful to you as well, since it allows you to demonstrate your abilities in
interactive ways that are likely familiar to you. The simulations and
exercises should also give you a simplified sense of what the job would be
like. If you sense that other candidates have an edge on you in terms of
experience or other qualifications, requesting an audition can help level the
playing field.
To maximize on auditions, remember to:
- Clearly understand the instructions and
expectations for the exercise. Communication is half the battle in real
life, and you should demonstrate to the prospective employer that you make
the effort to do things right the first time by minimizing confusion.
- Treat the situation as if you are a
professional with responsibility for the task laid before you. Take
ownership of your work.
- Brush up on your skills before an interview
if you think they might be tested.
The Group Interview
Interviewing simultaneously with other
candidates can be disconcerting, but it provides the company with a sense of
your leadership potential and style. The group interview helps the company get
a glimpse of how you interact with peers-are you timid or bossy, are you
attentive or do you seek attention, do others turn to you instinctively, or do
you compete for authority? The interviewer also wants to view what your tools
of persuasion are: do you use argumentation and careful reasoning to gain
support or do you divide and conquer? The interviewer might call on you to
discuss an issue with the other candidates, solve a problem collectively, or
discuss your peculiar qualifications in front of the other candidates.
This environment might seem overwhelming or hard to control, but there are a
few tips that will help you navigate the group interview successfully:
- Observe to determine the dynamics the
interviewer establishes and try to discern the rules of the game. If you
are unsure of what is expected from you, ask for clarification from the
interviewer.
- Treat others with respect while exerting
influence over others.
- Avoid overt power conflicts, which will make
you look uncooperative and immature.
- Keep an eye on the interviewer throughout
the process so that you do not miss important cues.
The Tag-Team Interview
Expecting to meet with Ms. Glenn, you might
find yourself in a room with four other people: Ms. Glenn, two of her staff,
and the Sales Director. Companies often want to gain the insights of various
people when interviewing candidates. This method of interviewing is often
attractive for companies that rely heavily on team cooperation. Not only does
the company want to know whether your skills balance that of the company, but
also whether you can get along with the other workers. In some companies,
multiple people will interview you simultaneously. In other companies, you
will proceed through a series of one-on-one interviews.
Some helpful tips for maximizing on this interview format:
- Treat each person as an important
individual. Gain each person's business card at the beginning of the
meeting, if possible, and refer to each person by name. If there are
several people in the room at once, you might wish to scribble down their
names on a sheet of paper according to where each is sitting. Make eye
contact with each person and speak directly to the person asking each
question.
- Use the opportunity to gain as much
information about the company as you can. Just as each interviewer has a
different function in the company, they each have a unique perspective.
When asking questions, be sensitive not to place anyone in a position that
invites him to compromise confidentiality or loyalty.
- Bring at least double the anecdotes and
sound-bites to the interview as you would for a traditional one-on-one
interview. Be ready to illustrate your main message in a variety of ways
to a variety of people.
- Prepare psychologically to expend more
energy and be more alert than you would in a one-on-one interview. Stay
focused and adjustable.
The Mealtime
Interview
For many, interviewing over a meal sounds like
a professional and digestive catastrophe in the making. If you have difficulty
chewing gum while walking, this could be a challenge. With some preparation
and psychological readjustment, you can enjoy the process. Meals often have a
cementing social effect-breaking bread together tends to facilitate deals,
marriages, friendships, and religious communion. Mealtime interviews rely on
this logic, and expand it.
Particularly when your job requires
interpersonal acuity, companies want to know what you are like in a social
setting. Are you relaxed and charming or awkward and evasive? Companies want
to observe not only how you handle a fork, but also how you treat your host,
any other guests, and the serving staff.
Some basic social tips help ease the complexity
of mixing food with business:
- Take cues from your interviewer, remembering
that you are the guest. Do not sit down until your host does. Order
something slightly less extravagant than your interviewer. If he badly
wants you to try a particular dish, oblige him. If he recommends an
appetizer to you, he likely intends to order one himself. Do not begin
eating until he does. If he orders coffee and dessert, do not leave him
eating alone.
- If your interviewer wants to talk business,
do so. If she and the other guests discuss their upcoming travel plans or
their families, do not launch into business.
- Try to set aside dietary restrictions and
preferences. Remember, the interviewer is your host. It is rude to be
finicky unless you absolutely must. If you must, be as tactful as you can.
Avoid phrases like: "I do not eat mammals," or "Shrimp
makes my eyes swell and water."
- Choose manageable food items, if possible.
Avoid barbeque ribs and spaghetti.
- Find a discrete way to check your teeth
after eating. Excuse yourself from the table for a moment.
- Practice eating and discussing something
important simultaneously.
- Thank your interviewer for the meal.
The Follow-up
Interview
Companies bring candidates back for second and
sometimes third or fourth interviews for a number of reasons. Sometimes they
just want to confirm that you are the amazing worker they first thought you to
be. Sometimes they are having difficulty deciding between a short-list of
candidates. Other times, the interviewer's supervisor or other decision makers
in the company want to gain a sense of you before signing a hiring decision.
The second interview could go in a variety of
directions, and you must prepare for each of them. When meeting with the same
person again, you do not need to be as assertive in your communication of your
skills. You can focus on cementing rapport, understanding where the company is
going and how your skills mesh with the company vision and culture. Still, the
interviewer should view you as the answer to their needs. You might find
yourself negotiating a compensation package. Alternatively, you might find
that you are starting from the beginning with a new person.
Some tips for managing second interviews:
- Be confident. Accentuate what you have to
offer and your interest in the position.
- Probe tactfully to discover more information
about the internal company dynamics and culture.
- Walk through the front door with a plan for
negotiating a salary.
- Be prepared for anything: to relax with an
employer or to address the company's qualms about you.